UK and International Shipping
We ship to all Mainland UK addresses, for any other country please contact us first for a shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We do not accept returns unless items are faulty. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If your faulty desired item cant be replaced due to stock levels then a full refund will be issued.
We can credit with a coupon for an unwanted item, any returns must be paid for by the purchaser and the item must have all of its original packaging and be unused.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.